Marketplace help
How can we help?
Publish a listing, contact a seller or book a boost. Find an answer and the next step here.
Search questions and answers in your selected language.
Search & contact
Can I view listings without an account?
Yes. You can view, filter and share public listings. You need an account to create listings, save favourites and use your account inbox.
How do I contact a seller?
Open the listing and use its contact option. A guest enquiry is only forwarded after you confirm your email address. If that address already belongs to an account, please sign in with that account. Contacting sellers is free.
Where can I find replies to my enquiry?
If you have an account, open Messages to find the conversation. As a guest, use the personal access link in your email. Keep this link private. If the confirmation email has not arrived, check your spam folder.
Why can’t I find a suitable offer?
Check the selected countries, search radius, currency and equipment filters. Combining several filters can narrow the results considerably. Reset them if needed or try a broader search term.
Account & username
What do I need to create an account?
Enter your email address, choose a username and password, then confirm your email. Business sellers also provide their company details. A username does not replace accurate business or billing information.
Which usernames are allowed?
Choose a readable name with 3 to 24 characters. Insulting, discriminatory, sexual or misleading names and political advertising are not allowed. The username guidelines explain the permitted characters and how to change your name.
I forgot my password. What should I do?
Select Forgot password and enter your account email address. Follow the link in the email. Check your spam folder if it does not arrive. Never share your password or password reset link.
Which account type should I choose?
Choose a private account for private offers. If you sell or rent commercially, choose the appropriate business account and provide your company details. Your actual activity determines your status. A private account does not turn a commercial sale into a private sale.
Listings & boosts
How do I create a listing?
Sign in and select Create a listing. Choose the category and add the price, location, description and equipment. You need at least 3 photos to publish. You can save your listing as a draft first.
Why is my listing not online yet?
A saved draft is not public. Check for missing details or photos and, for paid listings, available listing credit. Then publish it from your account. Contact support if it has been blocked or rejected. Buying a package does not remove a block.
Are catering equipment listings free?
Listings in the catering equipment category are free for 30 days and do not use listing credit. Paid extras such as boosts are separate and require their own booking.
How long does my listing stay online?
The duration depends on the listing type and package you booked. You can see the expiry date in your account. A boost does not extend the listing’s duration. If your listing has expired, check the available renewal option.
Can I edit my listing later?
Yes. Open the listing under My listings and select Edit. Keep the price, equipment, location and availability up to date. Photos and descriptions should accurately reflect the vehicle or item on offer.
What should I do after a sale?
Mark the listing as sold in your account. To hide it temporarily, take it offline instead. This keeps availability information accurate for visitors. You can still find existing conversations in your messages.
Can I add a boost to an existing listing?
Yes. Open My listings and choose the boost option for an active listing. You will see available boosts and any benefits included in your package. A boost provides the promotion described. It does not guarantee views, enquiries or sales.
Prices & payments
Where can I see the current prices?
Prices & packages shows the available offers. Before ordering, check the included services, duration, currency and total in the order summary. Promotional offers are subject to the conditions shown with them.
Why are package prices shown in CHF?
The platform may preselect CHF for visitors from Switzerland. You can change the package currency yourself. Packages and boosts use the same numerical price in EUR and CHF, without exchange rate conversion. This does not change the currency of listing prices.
I have paid. Why is my booking not active yet?
Bookings are processed after payment is confirmed. If confirmation is pending, first check My orders. Avoid placing the same order again. If anything is unclear, send us your order number and the time of payment.
Do I pay for the food truck through Gastrotruck?
Gastrotruck connects sellers and interested buyers. You arrange the vehicle purchase or rental directly with the seller. Package and boost payments cover separate platform services. They do not include escrow or buyer protection for the vehicle purchase.
Can I withdraw from a booking?
Whether a right of withdrawal applies and how services already started affect it depends on your order and the applicable terms. Read the withdrawal information and the details during checkout. Include your order number when asking about a specific booking.
Jobs & manufacturers
How can I find staff for my truck?
With a business account, you can create a vacancy in the jobs section. Describe the duties, location, working hours and requirements clearly. Keep the advert current and mark positions as filled when appropriate.
Do I need an account to apply for a job?
No. Use the application form for an open vacancy. As a guest, you must confirm your email address before the employer can access your application. An account with an already verified email skips this extra step.
How can my company get a manufacturer profile?
Published profiles appear in the manufacturer directory. For a new profile or a correction to an existing entry, contact us with your company name and website. A directory entry is not an endorsement or a guarantee of the company’s products or services.
Safety & privacy
What should I check before buying?
Check the seller’s identity and contact details, proof of ownership and the actual condition of the offer. Arrange an inspection where possible and put agreements in writing. A public listing or profile does not replace your own checks. Do not send money if you have doubts.
How do I report a suspicious listing?
Use Report listing on the listing page and describe your concern clearly. This function requires sign-in. Without an account, contact us through the help service. Include the listing link and do not send confidential payment details.
Why can language versions of a listing differ?
Listing text may be translated automatically. Technical terms or details can be inaccurate. If anything is unclear, compare the original text and confirm important details directly with the seller. A translation does not replace checking the offer.
How do I ask about privacy or request deletion?
The privacy policy lists the relevant contact and information about your rights. Account settings also include an account deletion function. Some records must be kept longer because of statutory retention requirements.
How do I contact Gastrotruck about a problem?
Open the help service and describe the page where the problem occurred and what you did beforehand. Include your order number for bookings or the listing reference for offers. A screenshot without confidential information can help us investigate.
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